Question 1

What is the SAFE Billing Platform?

Accepted Answer

The SAFE Billing Platform is a comprehensive billing solution designed specifically for telecom resellers. It automates the entire billing process from CDR collection to invoice delivery and payment collection, helping you save time, reduce errors, and improve cash flow.

Question 2

Do I need to install any software?

Accepted Answer

No, the SAFE Billing Platform is cloud-based, so there's no software to install or maintain. You can access it from any modern web browser on any device with an internet connection.

Question 3

What carrier CDRs do you support?

Accepted Answer

The SAFE Billing Platform supports CDRs from all major UK carriers for fixed line, mobile, and data services. We currently support over 85 CDR formats and regularly add new formats based on user requirements.

Question 4

How secure is my data on the platform?

Accepted Answer

Security is a top priority. The platform uses enterprise-grade encryption for data in transit and at rest, comprehensive backup systems with point-in-time recovery, strict access controls, and is hosted in UK-based data centres with advanced physical security measures.

Question 5

What support options are available?

Accepted Answer

Support is provided through email and phone during UK business hours (9am-5:30pm, Monday-Friday). The level of support depends on your specific requirements. We also provide a comprehensive knowledge base, video tutorials, and documentation for self-service support.

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