Payment Collection

Automated Payment Collection for UK Resellers

Get paid faster with automated Direct Debit and card payment collection.

What automated payment collection means

Automated payment collection means the billing platform takes the money from each customer when an invoice is due, instead of someone on your team logging in and pushing buttons. It works for both Direct Debit and card payments.

In SAFE, your customer sets up their payment method once in your branded portal. Every invoice after that is collected, reconciled and recorded automatically. If something fails, you see it straight away in the platform.

Direct Debit runs through GoCardless, which is authorised by the Financial Conduct Authority, and card payments run through Stripe. Both partners handle the regulated bits, so you never store card numbers or bank details yourself.

End-to-End Payment Automation

Chasing payments by hand wastes time and delays your income. SAFE automates the whole payment cycle:

  • ✓ Customers set up their own payment details through the portal
  • ✓ Card payments and Direct Debit supported
  • ✓ Automatic collection when invoices are due
  • ✓ Instant alerts for failed payments
  • ✓ Automatic matching of payments to invoices
Automated payment collection in SAFE Billing Platform

Multiple Payment Options

Card Payments

Secure processing of credit and debit cards via Stripe with continuous authorisation.

Direct Debit

Fully automated Direct Debit collection via GoCardless. Ideal for predictable cash flow.

Invoice Payment Links

Secure payment links included on invoices for quick online payment with real-time confirmation.

The Payment Collection Process

  1. 01

    Customer Sign-Up

    Your customer sets up their payment method through your branded portal, choosing card or Direct Debit. Their details go straight to the payment provider. They never sit on your systems and never sit on ours, so the sensitive data stays where it belongs.

  2. 02

    Invoice Creation

    Invoices are produced from your usage and recurring charges, and the customer is sent a branded notification email when each one is ready.

  3. 03

    Automatic Collection

    When an invoice falls due, the platform collects the payment from the card or bank account on file. No-one on your team needs to chase or process anything by hand.

  4. 04

    Reconciliation

    Each payment is matched to the right invoice automatically, with a full audit trail and clear flags for anything that fails or needs a second look.

Advanced Payment Features

Branded Payment Emails

Professional payment notifications, receipts, and alerts that match your brand.

PCI-DSS Compliance

Tokenisation means payment details never touch your systems. Secure by design.

Live Payment Dashboard

See payment status, collection rates, and upcoming payments in real time.

Flexible Collection Timing

Set collection dates to match your invoice due dates and cash flow needs.

The Cost of Manual Collections

For a typical reseller with 100 customers, manual payment collection wastes:

  • × 8+ hours per month processing and matching payments
  • × 4+ hours per month chasing late payments
  • × 2+ hours per month handling payment queries

Manual collection also means a chunk of payments arrive weeks late, hurting your cash flow. SAFE fixes these problems.

Customer Portal GoCardless Integration View Documentation

Payment Collection Questions

How does SAFE collect payments?
SAFE collects by Direct Debit through GoCardless and by card through Stripe. Your customers pick the method that suits them in your branded portal. The platform then handles collection and matching on its own.
Is the payment process PCI compliant?
Yes. Card details are tokenised by Stripe, so they never touch your servers or ours. That keeps your business out of PCI-DSS scope for the actual card data and shrinks your security burden.
What happens when a payment fails?
Failed Direct Debits and declined cards are flagged in the platform the moment they happen. The customer is notified, you can retry through the portal, and the audit trail records every attempt.
Will customers see SAFE or my brand?
Your brand. Notification emails, the payment portal and invoices all carry your colours, logo and contact details. SAFE runs in the background, and we do not slip a link back to ourselves into your customer communications the way some other platforms do.
How much manual work does this take off my team?
Most of the recurring jobs disappear once collection runs automatically: pulling payments through, matching them to invoices, chasing late payers and answering "has my payment gone through?" queries. What is left is exception handling on the small number that fail.
Next step

Get Paid Sooner With Automated Direct Debit

Book a demo and see how SAFE automates payment collection from setup to reconciliation.

Book a Demo