How the SAFE Billing Process Works
From call data to paid invoice: automated at every step.
The SAFE Billing Platform automates the entire telecom billing cycle. Here's how each step works and what it saves you.
CDR Collection
The billing cycle begins with collecting Call Detail Records (CDRs) from your carriers. SAFE retrieves these records automatically via SFTP, API connections, or email attachments.
Time saved: No more logging into multiple carrier portals to manually download files.
CDR Processing
CDRs are normalised into a standard format and processed. SAFE applies your rate cards to calculate the cost of each call, text, or data session, handling time-of-day, destination, and service type automatically.
Accuracy: Eliminates calculation errors common in manual processing and handles complex rating scenarios.
Recurring Charge Management
SAFE adds recurring charges such as line rentals, service subscriptions, and equipment fees to the billing cycle. The system calculates the correct charge for partial billing periods automatically when services change mid-cycle.
Consistency: All recurring revenue captured without manual tracking or calculation.
Invoice Generation
SAFE combines usage charges and recurring fees to create complete invoices for each customer. Invoices are formatted using your custom templates with your branding, layout, and messaging.
Professional: Consistent, accurate invoices that reflect your brand identity.
Invoice Delivery
Invoices are delivered to customers by email automatically. SAFE tracks delivery status so you can verify receipt.
Reliability: Timely invoice delivery with tracking capabilities.
Customer Self-Service
Customers can access their invoices, usage details, and payment options through a branded self-service portal. This gives them 24/7 access to billing information without needing to contact your support team.
Customer satisfaction: Fewer support calls, happier customers.
Payment Collection and Reconciliation
SAFE automatically collects payments via the customer's chosen method (card or Direct Debit) when invoices are due. Payments are automatically matched to invoices and reconciled in the system.
Cash flow: Timely payments without manual chasing or reconciliation work.
Automation Benefits
Reduce billing work from days to minutes through end-to-end automation.
Reduce human error through systematic processing and automated validation.
Get paid sooner through timely invoice delivery and automated collection.
Ready to Transform Your Billing Process?
Book a personalised demo to see how SAFE can streamline your telecom billing from end to end.