Resources

SAFE Billing Platform Resources

Guides, documentation, and answers to help you get the most from SAFE.

What resources does SAFE publish?

Three things, aimed at three different moments. The platform documentation is for setting SAFE up and looking things up while you run it. The Feature Spotlight blog is for understanding how individual features actually behave in a real reseller's billing run. The FAQ is for the questions that come up before someone signs the order form.

If you are still evaluating SAFE, the how it works walkthrough is the fastest way to see the full billing cycle, from CDR collection through to payment reconciliation.

Which one do I read first?

Evaluating SAFE

Start with the how it works walkthrough to see the full billing cycle from CDR ingest to payment. The features hub is the natural next step.

Setting SAFE up

The platform documentation covers configuration, user roles, and integration setup. Start with the user guides and move to the admin section once the basics are in place.

Running SAFE day to day

The Feature Spotlight takes one feature at a time and shows how UK resellers actually use it, with worked examples from real billing runs.

Quick lookups

The FAQ answers the questions our support team hears most often, from pricing through to Ofcom and GDPR obligations.

Available Resources

📖

Documentation

Full user, admin, API, and integration guides on the dedicated documentation site, kept up to date with every release.

View Documentation

✨

Feature Spotlight

Long-form articles that take one feature, explain what it does, and show how UK resellers use it in their billing run.

View Feature Updates

❓

Frequently Asked Questions

Short answers to the questions resellers ask before they sign up and once they are running, from pricing to GDPR and Ofcom obligations.

View FAQs

How It Works

New to SAFE or considering a switch? The how it works page walks through the full billing cycle, from CDR collection to payment reconciliation, with a clear picture of where each part of the platform fits.

It is the right starting point if you are scoping a move from spreadsheets or another billing tool, because it shows the day-to-day shape of the work rather than just the feature list.

01 / Support

Technical Support

Contact our team for help using the platform or troubleshooting issues.

Contact Support

02 / Demo

Request a Demo

See the SAFE Billing Platform in action with a personalised demonstration.

Book a Demo

Resource Questions

Where is the SAFE API reference?

The full REST API reference, including authentication and endpoint examples, lives at documentation.billingplatform.uk/api/. The API access page on this site covers the higher-level questions about what the API does and who it suits.

Where do I report a bug or request a feature?

Get in touch through the contact page or email [email protected]. The same team that builds the platform also reads the support inbox, so requests reach the right people without bouncing through a help desk.

Do you publish change logs?

Notable feature changes appear in the Feature Spotlight when they ship, with the context for why we built the change and how customers use it. Smaller updates are summarised in the release notes inside the platform itself.

Where do I find out what is coming next?

The Feature Spotlight is the public-facing roadmap signal. If you have a specific question about whether something is planned, the fastest route is a quick email to the team rather than reading between the lines on the blog.

Next step

Can't find what you're looking for?

Our team is here to help. Contact us for personalised assistance with the SAFE Billing Platform.