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01 CDR Processing
Turn raw call data records (CDRs) into accurate bills. SAFE pulls files from 85+ UK carrier formats, normalises them, applies your tariffs, and flags anything that looks off before invoices go out.
Read more Features
Complete Billing Features for Telecom Resellers
Everything you need to handle telecoms billing from start to finish.
What does the SAFE Billing Platform do?
SAFE runs the whole billing job for a UK telecoms reseller in one place. You rate the calls, raise the invoice, collect the payment, and give the customer a portal to log in to, without bouncing between separate tools.
The four core features below are the cycle itself. The additional capabilities, like white-label branding, reporting, and UK compliance support, run quietly in the background once you are set up.
If you want to see how those pieces fit together day to day, the how it works walkthrough follows a billing run from CDR ingest through to payment reconciliation.
Core Platform Features
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02 Recurring Billing
Line rentals, hosted services, equipment rentals, and support plans, all on one bill. Flexible cycles, automatic prorating when services change, and renewal tracking so contracts do not slip past.
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03 Payment Collection
Direct Debit through GoCardless and cards through Stripe, collected and reconciled without spreadsheets. Failed payments appear in your dashboard the moment they happen, so you can act on them the same day.
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04 Customer Portal
A branded self-service portal where your customers see bills, usage, and payment history, update their details, and download invoices on demand. That takes a steady run of "where is my bill" tickets off your support inbox.
Read moreMatch the billing job to the feature
If you are unsure which part of SAFE does what, this is the short answer. Each row is a real job a UK reseller runs in a typical month, and the feature it lands in.
| The billing job | Where it lives in SAFE |
|---|---|
| Rate this month's calls against your tariffs | CDR Processing |
| Bill line rentals, hosted seats, and equipment on one invoice | Recurring Billing |
| Collect payment by Direct Debit and reconcile it automatically | Payment Collection |
| Let customers download invoices and check usage themselves | Customer Portal |
| Send a credit note when a service is cancelled mid-cycle | Recurring Billing (prorating) |
| Spot unusual call volumes before they hit the customer bill | CDR Processing (anomaly flags) |
Additional Capabilities
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01 White-Label Branding
Put your brand on every customer touchpoint. Custom logos, colours, and styling on invoices, portal, and emails.
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02 Reporting and Analytics
Detailed reports on revenue, usage patterns, margins, and customer behaviour to support informed decisions.
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03 Custom Invoices
Professional invoices with flexible templates, custom layouts, and branded elements.
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04 Cloud-Based Access
Access your billing system from anywhere through any modern browser. No software to install.
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05 UK Compliance
Built-in support for HMRC, Ofcom rules, and UK GDPR. UK data hosting throughout.
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06 Enterprise Security
UK-based hosting, regular backups, encryption, and strict access controls keep your data safe.
Why SAFE rather than a generic billing tool
Generic subscription billing tools cover recurring charges, but they do not know what to do with a 200,000-row CDR file from a UK carrier. SAFE was built around that file from the start, which changes the shape of every other feature on the platform.
- ✓ Native CDR ingest: 85+ UK carrier formats parse out of the box, so you stop maintaining brittle spreadsheets that break each time a wholesaler tweaks a column.
- ✓ Direct Debit-first collection: automated Direct Debit through GoCardless typically costs less than card processing and protects working capital, with card fallback via Stripe for customers who prefer it.
- ✓ White-label everywhere: the invoice, the portal, and the customer emails all carry your brand, not ours, so end customers stay yours.
- ✓ UK-shaped compliance: built around Ofcom rules for communications providers, UK VAT and Making Tax Digital, and UK GDPR, with UK data hosting throughout.
- ✓ Portal that deflects support: when customers can pull their own invoice and check their own usage, the "where is my bill" emails stop reaching your inbox.
- ✓ Built by people who answer the phone: the same team that wrote the platform also takes the support call. There is no front line to escalate past.
Feature Questions and Key Terms
Questions resellers ask before they sign up, alongside short definitions for the acronyms that come up most often in telecoms billing.
What does the SAFE Billing Platform actually do?
It runs the full billing cycle for a UK telecoms reseller in one place. You ingest CDRs from your carriers, apply your tariffs and recurring charges, raise a branded invoice, collect payment by Direct Debit or card, and give the customer a portal to see it all. The how it works walkthrough follows that cycle end to end.
Which features do I get on every package?
All four core features (CDR processing, recurring billing, payment collection, and customer portal) are included on every package, alongside white-label branding and UK compliance support. Higher packages add features beyond the core set and unlock different processing cadences, larger customer counts, more support time, and longer contract terms.
Do I have to use everything at once?
No. Many resellers start with CDR processing and recurring billing, then switch on payment collection once they have moved customers across. The customer portal can be enabled when you are ready, at no extra charge.
Is SAFE built for UK telecoms specifically?
Yes. We have built telecoms billing systems since 2005, and SAFE was made for UK resellers from day one. It handles UK VAT, supports 85+ UK carrier formats, and is designed around the rules Ofcom sets for communications providers, with hosting and data residency in the UK to support UK GDPR obligations.
Which UK carriers does SAFE support?
SAFE ships with parsers for 85+ UK carrier CDR formats, including BT Wholesale, Gamma, TalkTalk Business, Daisy, and KCom. New formats are added on request when a customer needs one, so you can stay with the wholesalers and carriers you already use rather than work around the platform.
How does SAFE handle UK VAT and Making Tax Digital?
Invoices carry the VAT breakdown HMRC expects, and the platform keeps the digital records that Making Tax Digital requires. Most resellers post invoice and payment data into their accounting tool through the REST API, which keeps the VAT return end of the job in their existing bookkeeping software.
What happens to a Direct Debit when it fails?
Failed mandates and failed collections show up in your dashboard the moment GoCardless reports them, with the reason code attached. You can re-present, switch the customer to card, or chase by email, and the invoice stays open until the payment clears, so the audit trail is intact.
What does API mean?
API (application programming interface) is a defined set of endpoints that other software can call. SAFE's REST API exposes customers, services, invoices, and payments, so your CRM, accounting tool, or provisioning system can read and write the same data the billing run uses.
What does MRR mean?
MRR (monthly recurring revenue) is the predictable part of your monthly turnover from recurring services like line rentals and hosted seats. For UK telecoms resellers, MRR is usually the headline number lenders and acquirers look at, because it excludes one-off charges and usage spikes.
What does ARPU mean?
ARPU (average revenue per user) is total monthly revenue divided by active customers. It is the easiest single number for tracking whether your customer mix is shifting upmarket or downmarket, and SAFE's reports break it down by package and segment.
Next step
See Every Feature in Action
Book a personalised demo and we'll walk you through exactly how SAFE handles your billing.