Integrations

Billing Integrations for UK Telecoms Resellers

Connect SAFE with your existing business systems and payment providers.

How SAFE fits with the rest of your stack

A billing platform that cannot talk to the rest of your business creates more work, not less. SAFE plugs into the tools UK telecoms resellers already use, so customer records, invoices, and payments stay in sync without anyone copying data between systems.

Integration is no longer a nice-to-have. 90% of B2B buyers either agree or strongly agree that a vendor's ability to integrate with existing technology significantly influences their shortlist decision (Inbox Insight, 2025), and that matches what we hear from resellers evaluating SAFE.

Out of the box, that means automated Direct Debit through GoCardless, card payments through Stripe, and a REST API for your CRM, accounting, and provisioning tools. Custom carrier and back-office integrations are added on request.

Available Integrations

GoCardless

GoCardless

Automated UK Direct Debit collection through GoCardless. Best for predictable recurring charges, with high first-time collection rates and lower processing fees than card payments.

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Stripe

Stripe

Credit and debit card payments through Stripe. Card details are tokenised by Stripe so they never touch your systems, keeping your business out of PCI-DSS scope for the actual card data.

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API Access

REST API for connecting SAFE to your CRM, accounting software, provisioning system, or any custom tool. Token authentication, JSON payloads, and worked examples in the documentation.

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Integration Categories

01 / Payments

Payment Providers

GoCardless for Direct Debit and Stripe for cards, with reconciliation, retries, and failure handling built in. Both are live integrations included with the platform, not add-ons.

02 / Accounting

Accounting Software

Sync invoices and payments to your accounting tool through the REST API. Xero is the package customers connect most often, walked through in the Xero Feature Spotlight.

03 / Carriers and CRM

Carriers and Business Systems

CDR ingest from UK carriers by SFTP, API, or email, plus REST endpoints for CRM, provisioning, and helpdesk tools. New carrier parsers are added on request.

What to expect when you integrate

Most integration projects follow the same three steps. The dates are typical, not promises, but they should help you plan the work in your end.

Step 1

Scope and field mapping

A short call to agree which data moves between which systems, in which direction, and how often. We share the relevant API references and any worked examples that already exist for your target tool.

Step 2

Sandbox build and test

Your developers get a sandbox token and build against a copy of your data. We are on hand for design questions, and you can replay real CDRs and invoices through the sandbox until the behaviour is right.

Step 3

Go live with monitoring

We switch the production token on, watch the first billing run together, and leave webhook events flowing so your operations team sees payments and failures in real time, rather than chasing them after the fact.

Why integrate at all

Eliminate double entry

Enter data once and let it flow automatically between your systems. No copy-pasting, no mismatches between what billing thinks the customer has and what your CRM thinks.

Automate workflows

Trigger a provisioning job from a new customer record, or post invoices to your accounting tool the moment they are raised. End-to-end automation across systems without manual hand-offs.

One picture of the business

When billing, accounting, and CRM share the same data, your reporting tells one story. That matters for monthly board reviews and even more during a due diligence process.

Need help with integration?

Our team can help with setup, configuration, and custom integration development.

  • ✓ Integration consultation and field mapping
  • ✓ Setup assistance for GoCardless, Stripe, and Xero
  • ✓ Custom integration development for unique requirements
Contact Integration Support

Integration Questions and Key Terms

Common questions about how SAFE connects to other systems, plus short definitions for the acronyms that come up most often in integration work.

How does SAFE integrate with payment providers?
SAFE talks to GoCardless for Direct Debit collection and Stripe for card payments. Customers set up their preferred method through your branded portal, and the platform handles collection, reconciliation, and failure handling without manual chase work.
Can I connect SAFE to my CRM or accounting software?
Yes. The REST API exposes customers, services, invoices, and payments, so you can sync data with most CRM and accounting systems. Xero is the accounting package customers ask for most, and the Feature Spotlight on Xero walks through how the sync is set up. We can also help build a custom integration where one does not already exist.
Is the API hard to work with?
It is a standard JSON REST API with token authentication. If your team has built against Stripe or any modern SaaS API, SAFE will feel familiar. The full reference and worked examples live in the API documentation.
What about carrier integrations?
SAFE pulls CDRs from UK carriers by SFTP, API, or email. New carrier formats are added when a customer needs one, so you can stay with the wholesalers and carriers you already use rather than switch to suit the platform.
Can I get a sandbox API key?
Yes. We issue a sandbox token alongside production credentials, so your developers can build and test against a copy of your data before anything reaches a real invoice. The sandbox uses the same endpoints as production, with a separate base URL documented in the API reference.
Does the API support webhooks for payment events?
Yes. SAFE can push webhook events when an invoice is raised, a payment clears, or a Direct Debit fails, so your CRM or operations dashboard reflects the change without polling. Webhook signing is in line with what your team will recognise from Stripe, with a shared secret you control.
How long does a typical integration take?
A GoCardless or Stripe switch-on is usually live within a working day once the merchant account is verified. A CRM or accounting sync is a developer job: most teams get a useful read-only sync working in a week and a two-way sync inside a fortnight, depending on the field mapping. Carrier format work is quoted per format on request.
What does API mean?
API (application programming interface) is a defined set of endpoints that other software can call. SAFE's REST API exposes the same customer, service, invoice, and payment data the billing run uses, so external systems read and write a single source of truth.
What does REST mean?
REST (representational state transfer) is the dominant style for web APIs, using HTTP verbs (GET, POST, PUT, DELETE) and JSON payloads. SAFE's REST API follows the conventions your team will already know from working with Stripe, GoCardless, or Xero.
What does PCI-DSS mean?
PCI-DSS (Payment Card Industry Data Security Standard) is the rule set that protects cardholder data, maintained by the PCI Security Standards Council. Because Stripe tokenises card details on its own infrastructure, raw card numbers never touch your business or SAFE, which keeps your PCI-DSS scope at the lowest tier.
Next step

Ready to Connect Your Systems?

Book a demo and see how SAFE integrates with your payment providers and business tools.

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