This page is a plain-English summary of what you are signing up for when you take one of our packages. It is not the full contract. The full, binding document is our Agreement for Services, which we send to you before any service begins. A copy is available on request from [email protected].

Who you are contracting with

Safe Online Billing Limited (company number 05423587), registered in England and Wales, with its registered office at Communications House, 290 Moston Lane, Manchester M40 9WB. Our working team is based in the East Midlands.

What we provide

A secure online billing platform and related services for UK telecoms resellers. You input your customer details and tariffs. We handle CDR processing, rating, invoicing, and (on higher packages) payment collection. The exact features you receive depend on the package and size you choose. See Pricing for the package summary, or visit safeonlinebilling.com/pricing for full details.

Packages and minimum terms

Minimum contract terms vary by package. After the initial term, the service continues on a rolling basis until either side gives notice.

Package	Minimum term	Notice to cancel
Startup	None (month to month)	30 days in writing
Standard	None (month to month)	30 days in writing
Premium	6 months	30 days in writing after the initial term
Enterprise	12 months	30 days in writing after the initial term

You may move up a package size, or upgrade to a higher package, at any time. The new fee takes effect from the next billing cycle.

Payment

We invoice monthly. Payment is due within 14 days of the invoice date.
All prices exclude VAT.
We accept Direct Debit, bank transfer, and card payments.
If an invoice is more than 14 days late we may charge £35 per day and interest at the statutory rate, and we may suspend service. We will always try to reach you first.

Your data and UK GDPR

For data inside the billing platform, you are the Controller and we are the Processor. We only process your customers' personal data to deliver the service, and we follow your written instructions.

Data is hosted in UK data centres.
We use appropriate technical and organisational measures to keep it secure.
We tell you if we add or change a sub-processor and you can object.
When the contract ends we return or securely delete your data.

The full rules are in the Data Processing Addendum attached to your Agreement for Services. For website-only data (contact form, server logs), see our Privacy Policy.

What we will do

Provide the services with reasonable skill, care, and diligence.
Use experienced staff who know the platform.
Comply with relevant laws, regulations, and industry codes.
Keep appropriate insurance in place, including professional indemnity and public liability cover.

What we ask of you

Give us the information we need, accurately and on time.
Remain responsible for your own regulatory compliance in selling telecoms services.
Maintain suitable network and browser access to use the platform.
Check invoices before sending them to your customers.
Tell us in advance about any network or infrastructure changes that might affect the service.

Support

Startup: email support, no inclusive minutes.
Standard: 30 minutes of email support per month included.
Premium: 60 minutes of email support per month included. Phone support also available.
Enterprise: 120 minutes of email support per month included. Phone support also available.

Support beyond the inclusive amount is available at agreed rates. Hands-on work like bulk imports, tariff changes, and custom report building is quoted in advance.

Confidentiality

We treat your commercial information, tariffs, customer lists, and call records as confidential. We only share them with the people who need them to deliver the service.

Intellectual property

We own the SAFE Billing Platform and all the software, code, and branding behind it. While your contract is in place you have a non-exclusive licence to use it for your business. Your data, your brand, and your customer information stay yours.

Liability

Both sides exclude liability for indirect or consequential losses (such as lost profit, revenue, reputation, or goodwill).

Our total liability under the contract is capped at the lower of the charges you have paid in the six months before the event, or £2,500. This cap does not apply to death or personal injury caused by negligence, or to fraud.

Both sides agree these limits are fair and reasonable under the Unfair Contract Terms Act 1977.

Force majeure

Neither side is liable for delays or failures caused by events outside their reasonable control (such as fire, flood, or major infrastructure outages). If disruption continues beyond 60 days, either side can end the contract on seven days' written notice.

Ending the contract

Either side may end the contract on written notice after any minimum term.
Either side may end the contract immediately for a material breach that cannot be fixed, or that is not fixed within 14 days of a written request.
Either side may end the contract immediately on insolvency or a change of control of the other party.
When the contract ends we help you move to a different supplier on a time-and-materials basis, and we return or securely delete your data.

Governing law

The Agreement is governed by the laws of England and Wales. Disputes are subject to the non-exclusive jurisdiction of the English courts.

The full Agreement

This page is a summary. The full Agreement for Services, including Schedule 1 (the services), Schedule 2 (the charges), and Addendum 1 (data processing), is sent to you before service starts and is the binding document. If anything here differs from that Agreement, the Agreement takes precedence. Request a copy any time from [email protected].

Terms of Service